Refund policy

Purchase Options & Cancellation Policy

At Luke’s Fine Arts, we want you to feel confident when booking classes or purchasing from our store. Please read the following policy carefully before making a purchase.

Purchase Options

  • Art Classes: Payments are made securely through our website at the time of booking.

  • Products & Materials: All products are subject to availability. If an item becomes unavailable after purchase, we will contact you promptly with an alternative or a full refund.

Cancellations – Classes

  • You may cancel a class booking up to 7 days before the class start date for a full refund.

  • Cancellations made less than 7 days before the class are non-refundable. However, we will try to accommodate a reschedule or transfer where possible.

  • If we cancel or reschedule a class, you will be offered the choice of a full refund or a transfer to another class.

Cancellations – Products

  • You may request to cancel a product order before it has been dispatched. Once shipped, the order cannot be cancelled.

  • If you wish to return a product, our Returns & Refunds Policy applies.

Australian Consumer Law Rights

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if a product is faulty, unsafe, not as described, or does not perform as expected.

How to Cancel or Change an Order

To cancel or request changes to a booking or purchase, please contact us at:
📞 0405 268 796
📧 lukesfinearts@gmail.com



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lukesfinearts@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lukesfinearts@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Additional non-returnable items:
* Gift cards
* Sale items
* Downloadable software products
* Some health and personal care items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lukesfinearts@gmail.com.