Cancellation policy

Cancellations, Refunds & Purchase Options Policy

Last updated: 17 August 2025

At Luke’s Fine Arts, we want to make sure you feel confident when booking classes, workshops, or purchasing art-related products. Our policies comply with the Australian Consumer Law (ACL), which means your rights are protected.

1. Australian Consumer Law

Under the ACL, you are entitled to a refund or replacement if:

The product is faulty, damaged, or unsafe.
The service has a major problem (e.g., it does not meet what was promised).
The product or service is significantly different from what was described.

We do not offer refunds if you simply change your mind, decide you no longer want the class/product, or fail to attend a booked session.

2. Cancellations for Classes & Workshops

Cancellations by you:
- More than 7 days before the class/workshop: You may request a credit towards another class of equal value.
- Less than 7 days before the class/workshop: No refunds or credits will be issued, as materials and spaces are already prepared.
Cancellations by us:
- If a class/workshop is cancelled by Luke’s Fine Arts (e.g., due to illness or low enrolments), you will be offered either a full refund or a credit towards a future class.

3. Digital Products (if applicable)

For downloadable resources (e.g., guides, reference materials):

All digital purchases are non-refundable once the file has been accessed, except as required under the ACL.

4. Physical Products (if applicable)

If you receive an item that is damaged or faulty, please contact us within 7 days of delivery at lukesfinearts@gmail.com with photos and details.
We will arrange a repair, replacement, or refund as required under the ACL.
For change of mind, we cannot provide a refund or exchange.

5. How to Request a Refund or Credit

Please contact us at:

📧 lukesfinearts@gmail.com
📞 0405 268 796

Include your order number, proof of purchase, and details of the issue. We will respond within 3 business days.